HOW DO I SIGN UP?

Click on sign up and enter your details. A confirmation mail will be sent to your email address. Just confirm by clicking on the link in that mail! That completes the process of sign up, now you are a member of the Vijayi Bhawa App! You can also log in by just using Facebook or Google to sign up.

WHY CAN’T I LOG IN TO MY ACCOUNT?

Please make sure you have entered the right information i.e check your phone number and OTP. If the problem still persists, try logging in from a registered Facebook/Google account. If the problem is still there, reach us through our “Contact Us” page.

CAN I UPDATE/EDIT MY INFORMATION?

No, Once the data is saved you cannot change your information.

I’M SURE I'VE GOT THE RIGHT PHONE NUMBER & OTP BUT I STILL CAN'T LOG IN?

If the problem persists contact us through our “Contact Us” page.

I DID NOT GET ANY CONFIRMATION EMAIL AFTER I SIGNED UP?

It may be because our mail must have been marked as spam so check your email’s spam folder. If it’s not there, wait for a while. If the problem persists, reach us through our “Contact Us” page.

I DON'T KNOW MUCH ABOUT CRICKET OR FOOTBALL – CAN I STILL PLAY?

If you are not too sure about your sports knowledge, don’t worry! You can learn the Fantasy Sports Game by visiting our 'How To Play' section to understand the game and the point system. To start off with, you can also play our Practice Contests, which are free to join!

Can I change my Username (User ID)?

No, we do not have any provision to change the username. We assign you a unique username when you sign up on our application. You can change it once and then it will stay the same forever

Can I change my Contact Number?

Since your mobile number is your primary way of logging into our app, it’s not possible to change your phone number. However, if your number is lost/changed/misplaced please contact us through the “Contact Us” page.

Can I change my Email Id?

Once registered at the time of account creation, your Email ID cannot be changed.

Can I change my Team Name?

No, we do not have any provision to change the Team Name.

I forgot my User ID. What should I do next?

Follow these steps to get it back now:

    • Open the Vijaya Bhawa App.
    • Login with your registered phone number.
    • Check your profile section to view username.
Is there any provision to deactivate my account?

Please send an email to support@vijayibhawa.com with the subject line of ‘Request to deactivate account.’ .

Can I change my First or Last name in my profile?

As soon as you verify your PAN details, your Name on the PAN card freezes in our system. If you wish to update it any time in the future, feel free to contact us through our “Contact Us” page.

Can I change my Profile Image?

Yes! Follow the following steps for changing your Profile Image:

    • Click on your image in the top left menu on Home Screen.
    • Click on camera icon on Profile Image.
    • Give permission to access your gallery & camera files/click a picture.
    • Select the image of your choice.
Can I change my Date of Birth?

As soon as you verify your PAN details, the Date of Birth on the PAN card freezes in our system. If you wish to update it any time in the future, feel free to contact us through our “Contact Us” page.

How can I change my gender?
    • Go to the menu in the top left section
    • Click on your name,
    • Your Profile Page will open. Click on the edit button on the top right corner of the screen,
    • Select the correct ‘Gender’ and click on ‘Update Now’.
Can I update my address?

As soon as you verify your PAN details, the address on the PAN card freezes in our system. If you wish to update it any time in the future, feel free to contact us through our “Contact Us” page.

Can I change my bank details?

Once submitted the Bank Details Cannot be updated. If you need any further assistance then reach us at support@vijayibhawa.com

Can I change my PAN card details ?

As PAN Card is considered Identity Proof of the user, once submitted it cannot be changed. If you need any further assistance then reach us at support@vijayibhawa.com

Is PAN Card mandatory ?

Yes! PAN details are mandatory to complete the verification process. User's can not withdraw their winnings without pan details.

How can I view my Transaction History?

You can see your transaction history by going on your ‘Wallet’ page and clicking on ‘Recent Transactions’. In Recent transactions, you can see your deposited amount, your withdrawal request, bonus amount added in your account and the contests joined and won by you in Vijayi Bhawa

What if I am unable to upload KYC documents/Bank Details?

Reach out to us at support@vijayibhawa.com.

How do I get my KYC approved in Vijayi Bhawa?

Follow these steps to complete the process:

    • Go to your Wallet,
    • Click on the ‘KYC’
    • Choose one or more from the 3 Tabs available,
    • Enter email & verify
    • Enter PAN card details & verify
    • Enter address proof (optional) and verify
What are the amounts of my balance?

Your Balance is divided into the following 3 parts:

    • Your Winnings: Any amount that is won by a user in a contest is considered in your winnings balance with a TDS affected on winnings of INR 10,000 or more. This amount is withdrawable.
    • Deposit Cash: This is the amount that you deposit in your Vijayi Bhawa account and use it to join the contests. This amount is not withdrawable.
    • Bonus Cash: The promotions run by vijayibhawa.com such as Deposit Bonuses, Refer & Earn friend and Sign-up bonus are a form of Real Cash Bonus. The bonus amounts are not withdrawable but can be converted to withdrawable winnings after you use them in joining the contests.

Please Note: The Bonus cash comes with the expiry of 30 Days.

I am new to Fantasy cricket. Can I play without making any deposits?

Yes, you can play at Vijayi Bhawa without making any deposit. You can participate in our practice contests.

I won a practice contest, however, I did not receive the winning amount?

Please be informed that practice contests are free entry contests so even if you win the contest, you will not get the winning amount in your Vijayi Bhawa wallet. Why so? Because these contests are being run by us so that new users coming to our platform can practice before participating in a league involving real money.

WHAT IS THE PROCEDURE TO GET REFERRAL BONUS?
    • Click on the Invite button at the bottom of your home page screen.
    • Share your referral code with your friends using various sharing platforms.
    • If a new user uses your Referral code during Signing up then he is considered as your Referred user.
    • Once your referred friend verifies his PAN Card within 72 hours of joining, you instantly get ?50 in your Cash Bonus Account.
    • 5. Furthermore, you also get 5% of every deposit made by any referred friend, upto ?500, on deposits worth ?50 or more
HOW AM I ELIGIBLE TO GET A REFERRAL BONUS?

Once a new user Sign-ups using your referral code and your referred friend verifies his PAN Card within 72 hours of joining, you instantly get Rs. 50 in your Cash Bonus Account in your Wallet.

HOW MANY REFERRALS CAN I MAKE?

You can make an unlimited number of referrals

WHERE CAN I GET MY REFERRAL CODE?

Once you are logged in, click on the ‘Invite’ button on your Home screen’s bottom menu. You will get your referral code on that page.

WHAT IF THE USER FORGETS TO ENTER THE REFERRAL CODE?

If the user forgets to use your referral code then you would not get any bonus from the new use

I HAVE REFERRED TO MY FRIEND BUT HAVE NOT RECEIVED ANY BONUS TILL NOW?

Make sure they have used your correct referral code. If you need any further assistance then reach us at support@vijayibhawa.com.

CAN I CHANGE MY REFER CODE?

NO, you cannot change the referral code given to you. It is permanently set and is unique for every user.

What is the Affiliate Marketing Program?

You can get more info about our Affiliate Marketing Program on the ‘Become An Affiliate’ page.

What if my deposit money is not reflected in my account?

It may be due to an issue at the bank’s gateway. Rest assured, if the amount is debited from your bank account but is not credited in yourVijayi Bhava Account, it will be refunded to you by your bank. It usually takes 5-7 working days for the refund.

How soon can I get my withdrawal?

Amount withdrawn from your account will be credited to your bank account within 24-48 working hours. Please check out our withdrawal policies for more details

I have a balance in my account but am unable to withdraw, why?

Is that a deposit and/or bonus amount? The deposit amount and bonus amount are non-withdrawable.

It’s been more than 24 hours but I have not received the money yet. Why?

Few withdrawal requests might get delayed up to 72 working hours due to the internal verification process. If there is any further delay, we will communicate to you via our support email: support@vijayibhawa.com.

My withdrawal has been approved but the withdrawal amount is not reflected in my account, why?

In case you have not received your money, we request you to wait for some time. Some banks take time to reflect the amount in the account holder’s accounts. If it has been more than 48 working hours without crediting, please send us your bank statement from the date of the withdrawal requested and till date. Our Banking team will check and update you accordingly. You can mail us at support@vijayibhawa.com.

Is Paytm wallet withdrawal available?

Yes, now you can make a Paytm withdrawal request and can directly withdraw your money in your Paytm wallet Min. INR 50 to Max INR 10,000 on your Paytm account

What are the mandatory documents required for a withdrawal?

PAN card. You also have to fill in your bank details in which you want to withdraw your money.

Is there any minimum/maximum deposit or withdrawal amount required to put in a withdrawal request?

You would need to make a deposit of a minimum of INR 10 at least once in your Vijayi Bhawa account to make a withdrawal possible.

The minimum amount for withdrawal is INR 50 for Paytm and INR 100 for Bank Account.

The maximum amount for withdrawal is INR 10,000 into Paytm Wallet.

Does Vijayi Bhava deduct any TDS on my withdrawals?

No, we do not levy any tax on your withdrawals less than INR 10,000. But a TDS of 31.2% is applied on winnings of INR 10,000 or more, as per Govt of India taxation rules & Laws

When will I get my TDS certificate?

Once the TDS has been debited, we will provide the TDS certificate over the next 3 months of the following quarter.

What payment options are available?

Deposit amount in your Vijayi Bhawa account using any of the four options at a time:

    • Credit or Debit card.
    • Net Banking.
    • Wallets
    • UPI
What are the modes of withdrawal?

The modes of withdrawa availabel in Vijayi Bhawa are:

    • NEFT/IMPS
    • Paytm Payment Bank
    • Paytm wallet
    • UPI
How can I deposit cash to my Vijayi Bhawa account?

You can deposit in Vijayi Bhawa by following steps:

    • Tap on the wallet icon at the bottom of the screen.
    • Click add amount
    • Enter the amount you want to deposit.
    • Select the Payment Method to proceed
Can I use an international card to deposit?

Vijayi Bhawa is licensed to operate only in India. As such, we cannot allow our players to use International cards to deposit money in their Vijayi Bhawa accounts. Only Indian banks are allowed to deposit money in your account.

WHAT DOCUMENTS DO I NEED TO VERIFY?

Scanned copy of bank passbook, PAN card.

WHY WERE MY DOCUMENTS REJECTED?

Either they were not clear images or not authentic.

HOW MUCH TIME DOES IT TAKE TO VERIFY MY ACCOUNT?

It takes up to 72 hours.

How much does it take to declare leaderboard winnings?

After the last match of a particular Tournament/week/month ends, it takes 24-48 hours for us to display the final leaderboard score.

How do leaderboard Rankings work?

Rankings: Top teams with the most number of accumulated fantasy points in a Tournament/Month, acquired during the active leaderboard period, are deemed as leaders.

Note: Leaders among participants with more than 1 team in a multi-entry match are decided based on the team that has managed to score the highest fantasy points.

How many kinds of Leaderboards are there?

There are three types of Leaderboards: Tournament Leaderboard, Weekly Leaderboard, Deposit Leaderboard Tournament Leaderboard measures a user’s performance on the series that they have participated in. The fantasy points earned by the best performing team in every match, say in a series of 5 different matches, will be chosen for the leaderboard. Weekly Leaderboard tracks a user’s performance weekly. If a player has participated in all the matches happening in a week, the fantasy points earned by the best team in every participated match, will be accumulated for the leaderboard. Deposit Leaderboard is a monthly leaderboard that tracks the user’s deposit amount in one month. The more you deposit, the higher you are on the deposit leaderboard.

What is the Affiliate program?

Affiliate program is a refer and earn program. To check out more about it go to ‘Become An Affiliate’.

How does the Affiliate program work?

A user needs to play a cash league to be eligible for the Affiliate program. User refers to a friend and makes them a partner. When your partner starts playing then you start earning.

How long will I be able to earn from this program?

Our Affiliate Program is valid for 3 months. If you are still interested after that, you can register again for the Program.

How can I join the Affiliate program?

Once you play a Public paid match, you are eligible to be a part of the Affiliate program. Mail us at support@vijayibhawa.com to get started!

Can I use multiple deposit codes for a single deposit?

No, you can only use one deposit code at a time

I have business proposals for Vijayi Bhawa.com that I would like to share with you. How to do it?

Please send us an email with a detailed proposal along with your name & contact number at marketing@vijayibhawa.com.

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